Return and Refund Policy
At LockNLube New Zealand, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help.
Returns
You may request a return within 30Â days of receiving your order. To be eligible for a return, the item must:
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Be unused and in the same condition that you received it
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Be in the original packaging
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Include proof of purchase or order confirmation
Items returned without prior authorization may not be accepted.
Non-Returnable Items
Certain products may not be eligible for return, including:
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Used or damaged products caused by misuse
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Items not in their original packaging
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Clearance or final sale items (where specified)
Return Process
To initiate a return, please contact our support team with your order number and reason for return. Once approved, you will receive instructions on where to send the returned item.
Customers are responsible for return shipping costs, unless the product is defective, damaged, or incorrect.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.
Exchanges
If you received a defective or damaged item, we will gladly arrange a replacement or exchange at no additional cost.
Shipping Costs
Original shipping charges are non-refundable, unless the return is due to an error on our part.
Contact Us
If you have any questions about returns or refunds, please contact our customer support team.
LockNLube New Zealand
Customer Support
Email: sales@locknlube.co.nz